9th Annual National ReFrame Conference for Home Repair Nonprofits

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Wednesday, November 6

9:00am EST

Pre-Conference Workshop - Building Resilience: Self-Care Strategies For People Who Serve
Resilience is a quality of capacity. It is the ability to recover quickly from stress or difficulty. When working in the realm of nonprofits, stress and difficulty can often be the name of the game. How do you practice self-care when serving others (without causing yourself more stress in the process)? This session will provide some practical strategies for beginning or deepening a holistic self-care practice. Participants will leave with an understanding of how to incorporate recovery into their everyday lives so that they may increase their capacity for resilience and serve at a deeper level.

K.C. Gott, is an intuitive coach and teacher. She has a passion for helping people connect to their desires, see possibilities, identify their intentions, and create the structures for making their dreams come true. K.C. lived in Kingsport, TN with her family for more than 20 years. Most recently, she and her husband, Roger, moved to Knoxville, TN to be closer to their adult children. K.C. is a two-time ETSU graduate, a Certified Professional and Holistic Health Coach, a yoga teacher, and she taught college for 12 years. Learn more about working with K.C. at www.kcgott.com. She will also be available throughout ReFrame Conference for complimentary 60-minute coaching sessions for staff teams. (Please note that this is an updated workshop; Jennifer Rackley Chacon was lined up to lead "Mindset & Self-Care" but had a scheduling conflict, so we've replaced her session with this.)

All pre-conference workshops will be held from 9am-12pm on Wednesday, November 6th at MeadowView Marriott in Kingsport, TN. Separate registration is required. The cost is $45 for members and $65 for non-members. Workshop registration includes a breakfast snack (whole fruit, granola bar, and coffee, hot chocolate, and tea) and a boxed lunch (turkey sandwich with swiss cheese, tomato, and lettuce on a kaiser roll - vegetarian option available, apple, chips, cookies, and iced tea or water), which will be available at 12pm.

avatar for K.C. Gott

K.C. Gott

Certified Professional Coach
K.C. Gott, is an intuitive coach and teacher. She has a passion for helping people connect to their desires, see possibilities, identify their intentions, and create the structures for making their dreams come true. K.C. lived in Kingsport, TN with her family for more than 20 years... Read More →

Wednesday November 6, 2019 9:00am - 12:00pm EST
Cattails E & F

2:15pm EST

Break-Out Session #1: Diversity & Inclusive Language & Actions
What does it mean to be inclusive of individuals with disabilities? In this presentation, we’ll discuss the intricacies of disability sensitivity and etiquette, and provide a general overview of the laws that apply. Throughout the presentation, you’ll receive specific information on how to interact with people with different disabilities, such as deafness, those in wheelchairs, or individuals with service animals. Finally, we’ll provide a brief overview of Trauma Informed Care, and how best to interact with families and individuals who may have experienced trauma. We’ll end by providing specific examples and answering questions.

avatar for Burke Brewer

Burke Brewer

Advocate, Disability Rights Tennessee
Burke Brewer, Special Education Advocate for Disability Rights TN, earned a BS in Psychology, and a MS in Counseling from The University of Tennessee. She has been an advocate, employment specialist and counselor for individuals with disabilities for over a decade. In her current... Read More →

Hunter Hancock

Disability Rights Tennessee
Hunter Hancock, Abuse & Neglect Investigator for Disability Rights TN, earned a BSW from MTSU, and has worked as an advocate and investigator in the East Tennessee region since 2013. In his role he monitors diverse settings and investigates individual and systemic causes and incidents... Read More →

Wednesday November 6, 2019 2:15pm - 3:15pm EST
Cattails E & F

3:30pm EST

Networking in Small Groups
We'll gather in groups of 10-12 people, divided by job function and type of organization (camp-model vs. local volunteer). The discussion will begin with each person answering the following questions: What changed at my organization in the last year? What is our biggest challenge right now? What am I hoping to learn at ReFrame Conference? What is our biggest recent accomplishment? What experience or expertise do I have that others might find useful? Topics that emerge will be discussed and there will be time to talk for one-on-one conversations as well. Networking is usually the top-rated part of ReFrame Conference! Connections you make here can turn into your support system year-round.  

Networking group locations (see the back of your nametag for your group number):
  • Group 0 (EDs): Back of C&D, middle tables with Trent Davis
  • Group 1 (EDs): Back of C&D, left tables with Megan Walsh
  • Group 2 (EDs): Back of C&D, right tables with Chris Manley
  • Group 3 (Bd, Dev, Sr staff): C&D middle chairs with Melisa Miller
  • Group 4 (Vol Coordinators): Nolichucky with Drew Powell
  • Group 5 (Construction): Back of A&B with Jessica Taylor McMurray
  • Group 6 (Construction): Front of A&B with Bryan Byrd
  • Group 7 (Construction): Back of E&F with Cody Jorstad
  • Group 8 (Program Coord.): C&D left chairs with Nicole Intagliata & Dawn Livingston
  • Group 9 (Operations): C&D right chairs with Rachael Osborn
  • Group 10 (Comm Outreach): Front of E&F with Melanie Campbell
  • Group 11 (Vol Coord/Missions): Warrior’s Path with Kristina Rowles

Wednesday November 6, 2019 3:30pm - 5:00pm EST
Thursday, November 7

1:15pm EST

Break-Out Session #3: Wrap-around Services for Homeowners
A session about how to track needs and connect those receiving home repairs with other services they need such as food, clothing, financial resources, and more. Kristina Rowles, Regional Coordinator at Appalachia Service Project, will moderate this session. Panelists will include Rebecca Dillow, Executive Director at Appalachian Community Action Agency; Brooks Blair, Executive Director of Project Access, and Pai Mushayamunda and Aaron Murphy from Good Samaritan Ministries. These organizations will share how they provide wrap-around services for their clients, and there will be time for Q&A as well.


Kristina Rowles

Regional Coordinator, Appalachia Service Project


Rebecca Dillow

Executive Director, Appalachian Community Action Agency

Brooks Blair

Executive Director, Project Access
avatar for Pai Mushayamunda

Pai Mushayamunda

Good Samaritan Ministries
Pai Mushayamunda has served at Good Samaritan Ministries’ since 2016. He assisted in restructuring the Ministries’ programs to be participatory and community development driven. Originally from Zimbabwe, Africa, Pai has always been passionate about empowering the disenfranchised... Read More →

Aaron Murphy

Good Samaritan Ministries

Thursday November 7, 2019 1:15pm - 2:15pm EST
Cattails C & D

2:30pm EST

Break-Out Session #4: Healthy Homes: Partnering with Healthcare Providers to Improve Outcomes
Housing and health care are more closely related than ever before. To address this issue head-on, Ballad Health, Appalachia Service Project, and East Tennessee State University's College of Public Health created a regional partnership to research and provide a more holistic and effective approach to healthcare by meeting the housing needs of families in northeast Tennessee and southwest Virginia. Presenters will be Nicole Intagliata, Director of Programs at ASP, and Megan Quinn, Associate Professor at East Tennessee State University. (Megan is replacing Paula Masters from Ballad Health who was originally scheduled to speak.) The session will conclude with a short presentation by Nick Oliver of Hinton Rural Life Center, winner of the Best Practices Award for Home Repair Practices. He'll share about their Healthy Homes Checklist, work with their local Red Cross chapter to check for proper smoke detector installation, and partnership with health care providers to help improve conditions at homes that are linked to health concerns.


Nicole Intagliata

Director of Programs, Appalachia Service Project

Megan Quinn

Associate Professor, East Tennessee State University
East Tennessee State University, Tennessee, United States

Nick Oliver

Construction Ministry Coordinator, Hinton Rural Life Center

Thursday November 7, 2019 2:30pm - 3:30pm EST
Warrior's Path Amphitheater

4:00pm EST

Break-Out Session #5: Volunteer Recognition - Beyond Plaques, Pins, and Parties
There's a big disconnect between the recognition that volunteers want and what most home repair nonprofits offer. In this session, you'll learn how to define your organization's culture of appreciation, assess your volunteer recognition practices, and set the stage for impactful service. You'll find out how to provide recognition that's personal to each volunteer (or group of volunteers) by tailoring it to their motivational style, and how to create a strong culture of appreciation via formal and informal methods. The information that will be shared comes from research conducted by Sterling Volunteers (ReFrame partner), John Templeton Foundation, and VQ Volunteer Strategies.

avatar for Becca Davis

Becca Davis

Executive Director, ReFrame Association
Becca Davis has a bachelor's in sociology and a master's in nonprofit management. She worked at Appalachia Service Project for 8 years and Mennonite Central Committee for 2.5 years before Co-Founding ReFrame Association. ReFrame is a national network that supports safe and healthy... Read More →

Thursday November 7, 2019 4:00pm - 5:00pm EST
Cattails E & F
Friday, November 8

10:30am EST

Break-Out Session #7: Compassion Fatigue
A presentation by Allyson Petry, Executive Director of Nazareth Farm. Working in a caring profession isn't easy work, and many of us are not equipped to take in all the stories, trauma, pressures, and needs of our clients and staff. Learning signs of compassion fatigue and vicarious trauma in oneself can allow individuals to keep working and caring in healthy ways. Without this knowledge and self-insight, many individuals experience burnout, anger, or unhealthy relationships. This session will introduce these topics and allow for space to discuss ways to handle them. Let other people's stories give you life, not stress. Learn how to combat compassion fatigue and vicarious trauma.

Friday November 8, 2019 10:30am - 11:30am EST
Cattails E & F

11:45am EST

Break-Out Session #8: Case Studies in Collegiate Partnerships
Panelists will share about their unique and innovative partnerships with local universities. Lisa Pierce, Executive Director of Alabama Rural Ministry, will share about their partnership with Auburn University ("No More Shacks" fundraiser, etc.). Gemma Staunton, Home Repair Project Assistant at Bethlehem Farm, will speak about their 10-year partnership with Creighton University and their emerging relationship with University of Dayton's engineering service-learning program (ETHOS). Melisa Miller, Executive Vice President at Appalachia Service Project, will share about their College Programs (chapters on campuses), Race to Build at the Bristol Motor Speedway, etc. She will also moderate the session.

POST-CONFERENCE UPDATE: Video recording of Becca talking with Bill Neukomm, Executive Director of COVER Home Repair in Vermont, about their 9-year partnership with Dartmouth's experiential learning process to engage first-year students in understanding how social capital can be built in rural areas. Students produce newsletter stories, videos, and blog posts about the home repair nonprofit to assist with their marketing. COVER is the Best Practices Award Winner for Storytelling.


Bill Neukomm

Executive Director, COVER Home Repair
avatar for Lisa Pierce

Lisa Pierce

Executive Director, Alabama Rural Ministry
"Live simply so that others can simply live" I heard Tony Campolo say that. "No more shacks..and everyone should get one house before someone gets two"-my friend Millard Fuller A total goof. Let me laugh and say dumb things or I may roll your car- and yet, I can have a real serious... Read More →

Gemma Staunton

Home Repair Project Assistant, Bethlehem Farm

Melisa Miller

Executive Vice President, Appalachia Service Project
 Melisa is also the past Executive Director for Rebuilding Together of North Central Florida.

Friday November 8, 2019 11:45am - 12:45pm EST
Cattails C & D