2019 ReFrame Conference: Full Schedule

9th Annual National ReFrame Conference for Home Repair Nonprofits

9:00am EST

Pre-Conference Workshop - Floor Coverings

Floor Coverings – This workshop will be led by Cory Rundle, Store Manager & Design Consultant at Providence Flooring & Painting. Established in 2009, the retail store has the best and most extensive selection of floor coverings in the Tri-Cities area. The main topic of this class will be vinyl plank flooring, also called luxury vinyl flooring (LVF). This product is similar to laminate flooring but has superior resistance to moisture and muffles sound better, too. It is fairly easy for volunteers to install, and is affordable. A second product that will be covered in the workshop is peel & stick carpet tiles. While some home repair nonprofits shy away from installing carpet because of its effect on indoor air quality (carpet may act as a repository for pollutants), some homeowners request it. Carpet provides an extra layer of insulation, and peel & stick carpet tiles are quite durable. If a tile gets damaged, you can easily remove and replace it. The material is very easy for volunteers to install, so it's another affordable option. Cory will share technical information about both products and offer tricks and tips for their installation, including in doorways and transitions between rooms. There will be opportunities for hands-on practice with both products during the workshop.

All pre-conference workshops will be held from 9am-12pm on Wednesday, November 6th at MeadowView Marriott in Kingsport, TN. Separate registration is required. The cost is $45 for members and $65 for non-members. Workshop registration includes a breakfast snack (whole fruit, granola bar, and coffee, hot chocolate, and tea) and a boxed lunch (turkey sandwich with swiss cheese, tomato, and lettuce on a kaiser roll - vegetarian option available, apple, chips, cookies, and iced tea or water), which will be available at 12pm.

Speakers

Cory Rundle

Store Manager & Design Consultant, Providence Flooring

Wednesday November 6, 2019 9:00am - 12:00pm EST
Cattails C & D

Construction, Pre-Conference Workshop

9:00am EST

Pre-Conference Workshop - Building Resilience: Self-Care Strategies For People Who Serve

Resilience is a quality of capacity. It is the ability to recover quickly from stress or difficulty. When working in the realm of nonprofits, stress and difficulty can often be the name of the game. How do you practice self-care when serving others (without causing yourself more stress in the process)? This session will provide some practical strategies for beginning or deepening a holistic self-care practice. Participants will leave with an understanding of how to incorporate recovery into their everyday lives so that they may increase their capacity for resilience and serve at a deeper level.

K.C. Gott, is an intuitive coach and teacher. She has a passion for helping people connect to their desires, see possibilities, identify their intentions, and create the structures for making their dreams come true. K.C. lived in Kingsport, TN with her family for more than 20 years. Most recently, she and her husband, Roger, moved to Knoxville, TN to be closer to their adult children. K.C. is a two-time ETSU graduate, a Certified Professional and Holistic Health Coach, a yoga teacher, and she taught college for 12 years. Learn more about working with K.C. at www.kcgott.com. She will also be available throughout ReFrame Conference for complimentary 60-minute coaching sessions for staff teams. (Please note that this is an updated workshop; Jennifer Rackley Chacon was lined up to lead "Mindset & Self-Care" but had a scheduling conflict, so we've replaced her session with this.)

All pre-conference workshops will be held from 9am-12pm on Wednesday, November 6th at MeadowView Marriott in Kingsport, TN. Separate registration is required. The cost is $45 for members and $65 for non-members. Workshop registration includes a breakfast snack (whole fruit, granola bar, and coffee, hot chocolate, and tea) and a boxed lunch (turkey sandwich with swiss cheese, tomato, and lettuce on a kaiser roll - vegetarian option available, apple, chips, cookies, and iced tea or water), which will be available at 12pm.

Speakers

K.C. Gott

Certified Professional Coach

K.C. Gott, is an intuitive coach and teacher. She has a passion for helping people connect to their desires, see possibilities, identify their intentions, and create the structures for making their dreams come true. K.C. lived in Kingsport, TN with her family for more than 20 years... Read More →

Wednesday November 6, 2019 9:00am - 12:00pm EST
Cattails E & F

Miscellaneous, Pre-Conference Workshop

9:00am EST

Pre-Conference Workshop - Your Greatest Resource: Your Story

In this workshop, participants will gain understanding about what a story is, what it means for their life and leadership, what makes a great story, and how to craft a story for any occasion and need. They will also learn and practice communication principles and skills to help them effectively communicate their stories for maximum impact. This class will help home repair staff with marketing, recruiting volunteers and staff, acquiring donors, and more!

Tony Marr will lead this workshop. He has spent the past 20 years helping organizations and their leaders uncover, craft, and communicate their personal and corporate story. A literal Master Storyteller (he has a Master of Arts in Storytelling), he has spent years captivating audiences with stories of humor, hope, and history. Tony will be giving a plenary address during ReFrame Conference, “The Power of Story,” and will also lead a break-out session, “Their Story” (about utilize the power of others' stories to recruit, train, and retain volunteers).

All pre-conference workshops will be held from 9am-12pm on Wednesday, November 6th at MeadowView Marriott in Kingsport, TN. Separate registration is required. The cost is $45 for members and $65 for non-members. Workshop registration includes a breakfast snack (whole fruit, granola bar, and coffee, hot chocolate, and hot tea) and a boxed lunch (turkey sandwich with swiss cheese, tomato, and lettuce on a kaiser roll - vegetarian option available, apple, chips, cookies, and iced tea or water), which will be available at 12pm.

Speakers

Tony Marr

Master Storyteller

Tony Marr has spent the past 20 years helping organizations and their leaders uncover, craft, and communicate their personal and corporate story. Who we are, what makes us unique, and why we are the best at what we do - these are all vital questions that every organization needs to... Read More →

Telling Your Story in Technicolor pdf

Wednesday November 6, 2019 9:00am - 12:00pm EST
Cattails A & B

Storytelling & Advocacy, Pre-Conference Workshop

12:00pm EST

Conference Registration (and lunch for pre-conference workshop attendees)

Pick up your nametag, schedule, sign up to eat dinner at a local restaurant, etc!

Boxed lunches will be provided at noon for attendees of pre-conference workshops. Not attending the workshop and want a boxed lunch? Email becca@reframeassociation.org by Nov 1. The cost is $20. It includes turkey sandwich with swiss cheese, tomato, and lettuce on a kaiser roll (vegetarian option available), apple, chips, cookies, and iced tea or water.

Wednesday November 6, 2019 12:00pm - 1:00pm EST
Cattails Foyer

Other

12:45pm EST

Session Leaders' Meeting

Brief meeting for those leading sessions on Wednesday.

Wednesday November 6, 2019 12:45pm - 12:55pm EST
Cattails E & F

Session Leaders' Meeting

1:00pm EST

PLENARY - Breaking New Ground: The Urgency to Build Public Will Around Housing

Across the country, efforts to address the issues of affordable housing, home repair and homeownership are gaining traction. The sheer scale of the challenges facing average Americans in finding and maintaining decent housing is pushing these issues onto the national and local political agendas. Yet even with this growing momentum, we need more firepower to move helpful policies, investments and programs forward. We need stronger alignment across stakeholders in our communities and we need greater public support. Dr. Tiffany Manuel, an expert in public will building, will discuss how all of us can take advantage of the current momentum in the field and make a stronger case for our work. This plenary will be followed by a interactive break-out session by the same title.

Speakers

Dr. Tiffany Manuel

President and CEO, TheCaseMade

Dr. Tiffany Manuel is the President and CEO of TheCaseMade, a woman and minority-owned business dedicated to helping leaders powerfully and intentionally make the case for systems change. The Mercury News called her "a rock star in the affordable housing world." She'll be coming to us from the Washington, DC area.Trained as a social scientist... Read More →

Wednesday November 6, 2019 1:00pm - 2:00pm EST
Cattails C & D

General Gathering, Plenary

2:15pm EST

Break-Out Session #1: Tool Safety Training

Injuries on the job site often result from the misuse of hand and power tools. Professionals often receive training at the beginning of their careers and require an occasional refresher on tool safety, but when it comes to volunteers, it’s our job to train and remind them of the importance of SAFETY every time they visit a job site. Stanley Black & Decker and DEWALT has developed a Safety Obsessed Training Program that we would like to share with you so that you can train your crews to identify specific tools and procedures that can improve site safety.

Sponsors

Stanley Black and Decker

Director of Business Development, Stanley Black & Decker

To learn more about Stanley Black and Decker, our response to COVID-19, our Culture and commitment to Social Responsibility or direct links to our many brands and solutions please visit https://www.stanleyblackanddecker.com/ and if you would like to see where the closest Stanley... Read More →

Wednesday November 6, 2019 2:15pm - 3:15pm EST
Cattails A & B

Construction

2:15pm EST

Break-Out Session #1: Diversity & Inclusive Language & Actions

What does it mean to be inclusive of individuals with disabilities? In this presentation, we’ll discuss the intricacies of disability sensitivity and etiquette, and provide a general overview of the laws that apply. Throughout the presentation, you’ll receive specific information on how to interact with people with different disabilities, such as deafness, those in wheelchairs, or individuals with service animals. Finally, we’ll provide a brief overview of Trauma Informed Care, and how best to interact with families and individuals who may have experienced trauma. We’ll end by providing specific examples and answering questions.

Speakers

Burke Brewer

Advocate, Disability Rights Tennessee

Burke Brewer, Special Education Advocate for Disability Rights TN, earned a BS in Psychology, and a MS in Counseling from The University of Tennessee. She has been an advocate, employment specialist and counselor for individuals with disabilities for over a decade. In her current... Read More →

Hunter Hancock

Disability Rights Tennessee

Hunter Hancock, Abuse & Neglect Investigator for Disability Rights TN, earned a BSW from MTSU, and has worked as an advocate and investigator in the East Tennessee region since 2013. In his role he monitors diverse settings and investigates individual and systemic causes and incidents... Read More →

Disability Sensitivity Training Reframe 2019 pptx

Wednesday November 6, 2019 2:15pm - 3:15pm EST
Cattails E & F

Miscellaneous

2:15pm EST

Break-Out Session #1: Breaking New Ground Workshop

Speakers

Dr. Tiffany Manuel

President and CEO, TheCaseMade

Wednesday November 6, 2019 2:15pm - 3:15pm EST
Cattails C & D

Storytelling & Advocacy, Break-out

2:15pm EST

Break-Out Session #1: Best Practices for Managing Camp-Model Volunteers

Round table discussion led by Rachael Osborn, Senior Program Manager at Mountain T.O.P. We'll talk about effective methods of preparing and training volunteers for a transformative mission experience in a way that is beneficial to the communities we serve. We'll be sharing our orgranization's expectations and practices for pre-trip and on-site preparation and training. Bring your questions, bring your expertise.

Speakers

Rachael Osborn

Senior Program Manager, Mountain T.O.P.

Wednesday November 6, 2019 2:15pm - 3:15pm EST
Warrior's Path Amphitheater

Volunteer Management

2:15pm EST

Break-Out Session #1: Best Practices for Managing Local Volunteers

Roundtable discussion led by Erin Andrews-Sharer of Appalachia Service Project, with a brief presentation by Rachel Metzger of Good Neighbors Home Repair (Best Practices Award Winner) about their corporate volunteer work week. Discussion topics will include effective methods for preparing volunteers, ensuring a meaningful service experience, recruiting and retaining volunteers, and more. Come prepared to ask questions and to share your best practices.

Speakers

Erin Andrews-Sharer

Regional Coordinator, Appalachia Service Project

Wednesday November 6, 2019 2:15pm - 3:15pm EST
Nolichucky

Volunteer Management

3:30pm EST

Networking in Small Groups

We'll gather in groups of 10-12 people, divided by job function and type of organization (camp-model vs. local volunteer). The discussion will begin with each person answering the following questions: What changed at my organization in the last year? What is our biggest challenge right now? What am I hoping to learn at ReFrame Conference? What is our biggest recent accomplishment? What experience or expertise do I have that others might find useful? Topics that emerge will be discussed and there will be time to talk for one-on-one conversations as well. Networking is usually the top-rated part of ReFrame Conference! Connections you make here can turn into your support system year-round.

Networking group locations (see the back of your nametag for your group number):

Group 0 (EDs): Back of C&D, middle tables with Trent Davis
Group 1 (EDs): Back of C&D, left tables with Megan Walsh
Group 2 (EDs): Back of C&D, right tables with Chris Manley
Group 3 (Bd, Dev, Sr staff): C&D middle chairs with Melisa Miller
Group 4 (Vol Coordinators): Nolichucky with Drew Powell
Group 5 (Construction): Back of A&B with Jessica Taylor McMurray
Group 6 (Construction): Front of A&B with Bryan Byrd
Group 7 (Construction): Back of E&F with Cody Jorstad
Group 8 (Program Coord.): C&D left chairs with Nicole Intagliata & Dawn Livingston
Group 9 (Operations): C&D right chairs with Rachael Osborn
Group 10 (Comm Outreach): Front of E&F with Melanie Campbell
Group 11 (Vol Coord/Missions): Warrior’s Path with Kristina Rowles

Wednesday November 6, 2019 3:30pm - 5:00pm EST
Various

Miscellaneous

5:15pm EST

General Gathering: Best Practices Awards & Door Prizes!

We'll give recognize to organizations receiving Best Practices Awards and draw door prizes for those who completed session surveys!

Wednesday November 6, 2019 5:15pm - 5:30pm EST
Cattails C & D

General Gathering

7:30pm EST

Filmfest: Home Repair Stories

Join us for popcorn and movies! The feature film will be Flint: The Poisoning of An American City, a 20-minute documentary by Presbyterian Disaster Assistance’s Story Ministry. We'll also watch short videos by various ReFrame member organizations. Come see great examples of how to tell the story of nonprofits repairing homes and improving lives and communities! (Email becca@reframeassociation.org if you'd like a video from your organization to be shown.) There will be some time for discussion about the films. This evening event will be facilitated by Jim Garrett, Volunteer & Donation Services Coordinator for Kentucky Emergency Management. Jim is also a Board member for ReFrame Association.

Wednesday November 6, 2019 7:30pm - 9:00pm EST
Cattails C & D

Storytelling & Advocacy

8:00am EST

Continental Breakfast

Included in registration. Menu: Whole Fruit, Assorted Yogurts, Assorted Kellog's Cereals with 2% Milk, Sausage Biscuits, Coffee, Hot Tea, Hot Chocolate, Assorted Juices.

Thursday November 7, 2019 8:00am - 9:00am EST
Cattails Foyer

Meal

8:15am EST

Devotion (optional): God-Honoring Experiences

Led by staff from Good Works.

Thursday November 7, 2019 8:15am - 8:45am EST
Cattails A & B

Faith-Based

8:45am EST

Session Leaders' Meeting

Brief meeting for those leading a session on Thursday.

Thursday November 7, 2019 8:45am - 8:55am EST
Cattails E & F

Session Leaders' Meeting

9:00am EST

PLENARY - The Power of Story

The power of story is undeniable. Stories connect all of our feelings and emotions, entwining them together to invoke action. Understanding your story and having the ability to connect your story to others is critical to sustaining success in business and in life. Clearly communicating your story in a compelling manner is just as critical as the story itself.

The session will kick-off with some ice breaker activities.

Speakers

Tony Marr

Master Storyteller

Thursday November 7, 2019 9:00am - 10:00am EST
Cattails C & D

General Gathering, Plenary

10:15am EST

Break-Out Session #2: Advanced Construction: Window Installation & Roof Flashing

Cody has a residential and small commercial contractor's license. The durability and longevity of a home can sometimes come down to just a few small details. In this 90-minute session, learn best practices for properly installing and waterproofing windows, as well as how to address a few common trouble-spots in metal roofing. These practices will ensure work remains watertight for years to come.

Speakers

Cody Jorstad

Service Area Manager, Mountain T.O.P.

Dan Eby

Service Area Manager, Mountain T.O.P.

Thursday November 7, 2019 10:15am - 11:45am EST
Nolichucky

Construction

10:15am EST

Break-Out Session #2: Construction Basics: Plumbing & Vinyl Siding

In this 90-minute session, you'll get to see examples of great models for staff training. You'll also learn how to set toilets, install a faucet, make slip drain connections, and install vinyl siding. This class is designed for those new to construction and those who train beginners.

Speakers

Adam Bean

Appalachia Service Project

Thursday November 7, 2019 10:15am - 11:45am EST
Warrior's Path Amphitheater

Construction, Break-out

10:15am EST

Break-Out Session #2: From Funders to Partners

The goal of the session is to share stories about how home repair nonprofits and funders can form partnerships that extend beyond financial transactions. Panelists will offer ideas for how organizations can improve their relationships with funders so that they work better for both parties. Melisa Miller, Executive Vice President at Appalachia Service Project ,and Trudy Hughes, Vice President for Regional Advancement at East Tennessee Foundation, will share about their partnership to fund replacement homes in Sevier County, Tennessee after the devastating wildfires in 2016. Trish Patterson, Executive Director of Holston Habitat for Humanity and Mike Behel, Holston Habitat Board Member and representative of First Baptist Church in Kingsport, will share about the church's history as a financial supporter of the nonprofit, as well as a provider of significant leadership and construction volunteer support. Ginger Keller-Ferguson, a fundraising consultant with KFA Nonprofit Funding Solutions, will also share her insights in this 90-minute session. Allyson Petry, Executive Director of Nazareth Farm, will moderate the panel.

Moderators

Allyson Petry

Executive Director, Nazareth Farm, Inc.

Allyson is the Executive Director at Nazareth Farm, Inc., a small nonprofit in north central West Virginia which provides affordable home repairs and service retreat experiences. Before become the ED, she was a volunteer staff member and home repair project coordinator at Nazareth... Read More →

Speakers

Melisa Miller

Executive Vice President/Chief Operating Officer, Appalachia Service Project

Melisa is also the past Executive Director for Rebuilding Together of North Central Florida.

Trudy Hughes

Vice President for Regional Advancement, East Tennessee Foundation

Trudy Hughes is the Vice President for Regional Advancement for East Tennessee Foundation, located in Knoxville, TN. Her background in social service and program development and her past experience as the Executive Director of New Hope Children’s Advocacy Center in Blount County... Read More →

Trish Patterson

Executive Director, Holston Habitat for Humanity

Mike Behal

Board Member, Holston Habitat for Humanity

Mike is also a representative for First Baptist Church of Kingsport, TN.

Ginger Keller-Ferguson

Owner & Founder, KFA Nonprofit Management Solutions

Ginger is the owner and founder of Keller-Ferguson & Associates, a grant writing consulting firm established in 2010 and located in Johnson City, Tennessee. Ginger holds a Bachelor of Arts degree in technical writing and a Master’s degree in business administration from East Tennessee... Read More →

Thursday November 7, 2019 10:15am - 11:45am EST
Cattails A & B

Fundraising, Break-out

10:15am EST

Break-Out Session #2: Advocacy 102

A 90-minute session about advocating at the federal level for funding and policies that help home repair nonprofits and people living in substandard housing. Make plans to join us in DC next March 10-12, 2020! This session will be led by Walter Crouch of Appalachia Service Project, Lance George of Housing Assistance Council, and Becca Davis of ReFrame Association. You'll also hear from Jay Clark (Carolina Rebuilding Ministry) and Melanie James (Wilmington Area Rebuilding Ministry), participants of ReFrame Washington 2019. Jay will share briefly about our meeting at USDA, and Melanie will share about meetings with her Representatives that focused on funding for Hurricane Florence and continuing the funding of the HOME programs.

(Note: Advocacy 103, a session about advocacy at the state and local level, will be conducted as a webinar this winter.)

Speakers

Walter Crouch

President/CEO, Appalachia Service Project

Housing Assistance Council

The Housing Assistance Council is a national nonprofit organization that helps build homes and communities across rural America; they are based in Washington, DC. Lance George is a member of the ReFrame Association Advocacy Task Force. He will be presenting a session called "The Last... Read More →

Becca Davis

Executive Director, Coalition for Home Repair

Becca Davis has a bachelor's in sociology and a master's in nonprofit management. She worked at Appalachia Service Project for 8 years and Mennonite Central Committee for 2.5 years before co-founding the Coalition for Home Repair, which now has 105+ members. The Coalition for Home... Read More →

Jay Clark

Executive Director, Carolina Rebuilding Ministry

Melanie James

Program Manager, Wilmington Area Rebuilding Ministry (WARM)

Thursday November 7, 2019 10:15am - 11:45am EST
Cattails E & F

Storytelling & Advocacy

10:15am EST

Break-Out Session #2: Their Story

In this 90-minute interactive workshop led by Tony Marr (plenary speaker and Master Storyteller), you will learn how to utilize the power of others' stories to recruit, train, and retain volunteers. Tony will help you understand how the story of your community can increase involvement and help volunteers become fully engaged supporters of your organization.

Speakers

Tony Marr

Master Storyteller

Their Story pdf

Thursday November 7, 2019 10:15am - 11:45am EST
Cattails C & D

Storytelling & Advocacy

12:00pm EST

Networking Lunch

Included in registration. Menu: Warm Dinner Rolls, MeadowView Garden Salad, Italian Spaghetti and Meatballs (or Pasta with Cream Sauce & Vegetables), Iced Tea, Coffee, Hot Tea, and Water.

Thursday November 7, 2019 12:00pm - 1:00pm EST
Meadowview Ballroom

Meal

1:15pm EST

Break-Out Session #3: Case Studies of Home Repair Partnerships

led by the co-winners of the Best Practices Award for Community Partnerships. Lynette Farhart, Executive Director of Project Houseworks in Nebraska, will share about "Warm the Metro," an annual event in collaboration with a Heating and Cooling Contractors Association that provides free furnace maintenance checks. She will also talk about their partnership with a local electricians' union annually for "Powering Hope" in which volunteers provide free electrical repairs. Shawnette Milton, Program Coordinator at Rebuilding Together of the Triangle (RTT) in North Carolina will share about their partnership with the local health department to provide solutions for homes occupied by lead-poisoned children. Environmental health nurses help find the family a place to stay while RTT makes repairs using lead safe work practices. Once a 3rd party verifies that the lead hazards are stable and contained or removed, the family moves back in.

Speakers

Lynette Farhart

Executive Director, Project Houseworks

Shawnette Milton

Program Coordinator, Rebuilding Together of the Triangle

ReFrame 2019 Lead Prevention Program Presentation Update 1 pptx

Renovate Right Lead Pamphlet pdf

Overview of Warm the Metro pdf

Warm The Metro Timeline Spreadsheet Sheet1 pdf

Overview of Powering Hope pdf

Thursday November 7, 2019 1:15pm - 2:15pm EST
Cattails A & B

Construction, Break-out

1:15pm EST

Break-Out Session #3: Is Home Repair Eclipsing your Ministry?

This session will explore the benefits and challenges of amping up relational and spiritual engagements with homeowners, volunteers, community partners, and others. Participants will learn practical methods for incorporating faith into strategic planning, governance, operations, development and public relations and proven strategies for strengthening the impact of Christian home repair nonprofits. This session has been organized by the ReFrame Faith-Based Affinity Group. Deb Lego, Outreach Director at Good Works, will moderate this discussion. Panelists include Bob Beggs, Executive Director of Good Works; Harold Naylor, Executive Director of Good Neighbors Home Repair, Joe Huggins, Executive Director of Home Works of America, and Allyson Petry, Executive Director of Nazareth Farm.

Moderators

Deb Damon

Outreach Director, Good Works Inc

Deb joined Good Works in 2016. She oversees major ministry and outreach initiatives including Good Works Ambassador Program and Church engagements. She has assumed a strategic role expanding Good Works faith impact across a broad spectrum of stakeholders. Prior to Good Works... Read More →

Speakers

Bob Beggs

Executive Director, Good Works, Inc.

Bob Beggs is the Executive Director of Good Works Inc. Prior to this assignment, Bob was a Program Manager at The Boeing Company and is the Co-Founder and Trustee Emeritus of the American Helicopter Museum and Education Center. He has extensive experience facilitating strategic planning... Read More →

Harold Naylor

Executive Director, Good Neighbors Home Repair

Leadership, fundraising, board growth, consulting

Joe Huggins

Executive Director, Home Works of America

Allyson Petry

Executive Director, Nazareth Farm, Inc.

Thursday November 7, 2019 1:15pm - 2:15pm EST
Warrior's Path Amphitheater

Faith-Based

1:15pm EST

Break-Out Session #3: Wrap-around Services for Homeowners

A session about how to track needs and connect those receiving home repairs with other services they need such as food, clothing, financial resources, and more. Kristina Rowles, Regional Coordinator at Appalachia Service Project, will moderate this session. Panelists will include Rebecca Dillow, Executive Director at Appalachian Community Action Agency; Brooks Blair, Executive Director of Project Access, and Pai Mushayamunda and Aaron Murphy from Good Samaritan Ministries. These organizations will share how they provide wrap-around services for their clients, and there will be time for Q&A as well.

Moderators

Kristina Rowles

Director of Home Repair, Appalachia Service Project

Speakers

Rebecca Dillow

Executive Director, Appalachian Community Action Agency

Brooks Blair

Executive Director, Project Access

Pai Mushayamunda

Good Samaritan Ministries

Pai Mushayamunda has served at Good Samaritan Ministries’ since 2016. He assisted in restructuring the Ministries’ programs to be participatory and community development driven. Originally from Zimbabwe, Africa, Pai has always been passionate about empowering the disenfranchised... Read More →

Aaron Murphy

Good Samaritan Ministries

Thursday November 7, 2019 1:15pm - 2:15pm EST
Cattails C & D

Miscellaneous

1:15pm EST

Break-Out Session #3: The Last Outhouse

With the recent foreclosure crisis and the rise of housing affordability problems, concerns around substandard and dilapidated homes may have waned or been pushed into the background. Long-term efforts to improve housing conditions have resulted in dramatic reductions in the most egregious housing deficiencies. But, a large number of homes without working plumbing are located in rural and small town areas. In some rural communities, especially on Native American lands, the incidence of homes lacking basic plumbing can exceed 20 times the national rate. Lance will share about HAC's capital and public relations campaign to fund and publicize a multifaceted initiative with the goal of eliminating outhouses and inadequate plumbing in this country. It will include both public and private funders/resources and be implemented through local community-based housing organizations. ReFrame organizations are invited to help strategize, plan, and implement this unique approach to a persistent problem that has an achievable solution.

Speakers

Housing Assistance Council

Thursday November 7, 2019 1:15pm - 2:15pm EST
Cattails E & F

Storytelling & Advocacy, Break-out

2:30pm EST

Break-Out Session #4: Worksite Safety

In this session you'll learn about creating an organizational safety culture through implementing safe practices and procedures for volunteers and field staff. Justin will share specific safety protocols for working at heights, site planning & logistics, tools safety, hazard abatement, and more. The emphasis will be on big safety ideas that you can implement on a small budget.

Speakers

Justin Campbell

Project Manager, Basfield & Gorrie

Thursday November 7, 2019 2:30pm - 3:30pm EST
Cattails A & B

Construction

2:30pm EST

Break-Out Session #4: Healthy Homes: Partnering with Healthcare Providers to Improve Outcomes

Housing and health care are more closely related than ever before. To address this issue head-on, Ballad Health, Appalachia Service Project, and East Tennessee State University's College of Public Health created a regional partnership to research and provide a more holistic and effective approach to healthcare by meeting the housing needs of families in northeast Tennessee and southwest Virginia. Presenters will be Nicole Intagliata, Director of Programs at ASP, and Megan Quinn, Associate Professor at East Tennessee State University. (Megan is replacing Paula Masters from Ballad Health who was originally scheduled to speak.) The session will conclude with a short presentation by Nick Oliver of Hinton Rural Life Center, winner of the Best Practices Award for Home Repair Practices. He'll share about their Healthy Homes Checklist, work with their local Red Cross chapter to check for proper smoke detector installation, and partnership with health care providers to help improve conditions at homes that are linked to health concerns.

Speakers

Nicole Intagliata

Director of Programs, Appalachia Service Project

Megan Quinn

Associate Professor, East Tennessee State University

East Tennessee State University, Tennessee, United States

Nick Oliver

Construction Ministry Coordinator, Hinton Rural Life Center

Thursday November 7, 2019 2:30pm - 3:30pm EST
Warrior's Path Amphitheater

Miscellaneous, Break-out

2:30pm EST

Break-Out Session #4: Ethics in Storytelling

led by Barbara Chalfant, Associate for Mission with the Presbytery of West Virginia. She is an educator, artist, and storyteller prone to bouts of laughter and gracious imagination. The session will explore the following questions: Is it okay to tell stories if they are not yours? What about your own? How can you tell great stories without damaging the people in them or the community you serve? Come engage around case studies, your stories, and the sharing of experiences.

Speakers

Barbara Chalfant

Associate for Mission, Presbytery of West Virginia

Thursday November 7, 2019 2:30pm - 3:30pm EST
Cattails E & F

Storytelling & Advocacy

2:30pm EST

Break-Out Session #4: Storytelling Through Video: Production

In this session, you'll learn tips and tricks for producing short, low-budget videos to share the story of your home repair work with donors, potential volunteers, and others. You'll also learn about affordable equipment that you can purchase to get professional results. A session about video editing will follow this one.

Speakers

Jake VanHuss

Lecturer in the Department of Media & Communication, East Tennessee State University

EDITING pdf

PRODUCTION pdf

Thursday November 7, 2019 2:30pm - 3:30pm EST
Cattails C & D

Storytelling & Advocacy

4:00pm EST

Break-Out Session #5: Plan Your Work & Work Your Plan

led by Brian O'Neil, Executive Director of Third Lens Ministries, a community of architects, engineers, and construction professionals that is based in Alabama. This session is about utilizing technology and creating internal processes to manage teams, volunteers, and construction projects.

Speakers

Brian O'Neil

Executive Director, Third Lens Ministries

Thursday November 7, 2019 4:00pm - 5:00pm EST
Cattails A & B

Construction

4:00pm EST

Break-Out Session #5: God Stories

This session will echo the theme of this year’s Conference, “ReFrame Your Story,” by providing a venue to people to share their faith stories. Members of the ReFrame Faith-Based Affinity Group will be prepared with stories and videos to encourage and inspire other participants to share their testimonies of what God is accomplishing in and through their home repair organizations. Bob Beggs, Executive Director of Good Works, will facilitate the session. Email bob@goodworksinc.org to submit a faith video for this session.

Speakers

Bob Beggs

Executive Director, Good Works, Inc.

Thursday November 7, 2019 4:00pm - 5:00pm EST
Warrior's Path Amphitheater

Faith-Based

4:00pm EST

Break-Out Session #5: Volunteer Recognition - Beyond Plaques, Pins, and Parties

There's a big disconnect between the recognition that volunteers want and what most home repair nonprofits offer. In this session, you'll learn how to define your organization's culture of appreciation, assess your volunteer recognition practices, and set the stage for impactful service. You'll find out how to provide recognition that's personal to each volunteer (or group of volunteers) by tailoring it to their motivational style, and how to create a strong culture of appreciation via formal and informal methods. The information that will be shared comes from research conducted by Sterling Volunteers (ReFrame partner), John Templeton Foundation, and VQ Volunteer Strategies.

Speakers

Becca Davis

Executive Director, Coalition for Home Repair

Volunteer Recognition Tools Handout pdf

Volunteer Recognition E Book pdf

Thursday November 7, 2019 4:00pm - 5:00pm EST
Cattails E & F

Miscellaneous

4:00pm EST

Break-Out Session #5: Storytelling Through Video: Editing

In this session, you'll learn tips and tricks for editing short, low-budget videos to share the story of your home repair work with donors, potential volunteers, and others. You'll also learn about affordable software that you can purchase to get professional results. A session about video production will precede this one.

Speakers

Jake VanHuss

Lecturer in the Department of Media & Communication, East Tennessee State University

EDITING pdf

PRODUCTION pdf

Thursday November 7, 2019 4:00pm - 5:00pm EST
Cattails C & D

Storytelling & Advocacy

7:00am EST

Hot Breakfast Buffet

Included in registration. Menu: Seasonal Diced Fruit, Scrambled Eggs, Bacon, Breakfast Potatoes, Buttermilk Biscuits, Sausage Gravy, Assorted Juices, Hot Tea, Coffee, and Hot Chocolate.

Friday November 8, 2019 7:00am - 8:00am EST
Cattails Foyer

Meal

7:15am EST

Devotion (optional): Helping Volunteers Apply Their Spiritual Gifts

Led by staff from Good Neighbors Home Repair.

Friday November 8, 2019 7:15am - 7:45am EST
Cattails A & B

Faith-Based

7:45am EST

Session Leaders' Meeting

Brief meeting for those leading a session on Friday.

Friday November 8, 2019 7:45am - 7:55am EST
Cattails E & F

Session Leaders' Meeting

8:00am EST

PLENARY - Rural Studio: Educating the Citizen Architect

will be about their 20K Initiative and strategies and policies that facilitate a new paradigm of housing affordability. Drawing from Rural Studio's 20 years of leadership in the area of Public Interest Design, this session will outline best practices with regard to design, constructability, and affordability while simultaneously engaging in community growth, health, welfare, sustainability, and education. It will provide an inside look at how Rural Studio continues to evolve within the ever emerging complexities of an impoverished rural community while simultaneously striving to educate its students as citizen architects.

Speakers

Emily McGlohn

Assistant Professor of Architecture, Auburn University's Rural Studio

Emily McGlohn is an Assistant Professor of Architecture at Auburn University in Alabama. She teaches the 3rd year design studio at Rural Studio, an off-campus design-build program. She was inspired to become an architect after volunteering with a ReFrame member organization, Mountain T.O.P.Emily earned her Master of Architecture degree from the University of Oregon where she studies common practice use of vapor and air control... Read More →

Friday November 8, 2019 8:00am - 9:00am EST
Cattails C & D

General Gathering

9:15am EST

Break-out Session #6: Lessons Learned in Affordable Housing Details

Drawing from Rural Studio’s 24 years of leadership in the area of Public Interest Design, this session will outline best practices in design, constructability, and affordability while simultaneously engaging in community growth, health, welfare, sustainability, and education. In this session, attendees will learn about the 20K House Project’s approach to prototype design, the varied foundation and wall assemblies used, and the three “Product Line Homes” that combined the best practices of what has been learned.

Speakers

Emily McGlohn

Assistant Professor of Architecture, Auburn University's Rural Studio

Friday November 8, 2019 9:15am - 10:15am EST
Cattails C & D

Construction, Break-out

9:15am EST

Break-out Session #6: Federal Funding Panel

There's a lot of Federal money for housing, but what about home repair? What resources can be used for home repair and where do you begin?

Friday November 8, 2019 9:15am - 10:15am EST
Cattails A & B

Fundraising, Break-out

9:15am EST

Break-out Session #6: Determining your scope of work

A roundtable discussion to share best practices and lessons learned on determining the scope of work to be done on the home. Where do you start and stop? How far do you go? You could spend $30,000 on each home but you want your agency resources to empower as many people as possible to age in place. How do you describe the scope of work to the older adult who may want more? Are there times when the condition of the home is such that modifications are not possible? This session explores how to customize the scope of each project to meet the client’s individual needs. The ultimate goal is to do what it takes for the person to age in place safely at home with dignity. Session facilitated by Keith Branson, Executive Director and Gabe Hilliard, Construction Manager of Westminster Home Connection.

Friday November 8, 2019 9:15am - 10:15am EST
Cattails E & F

Other, Break-out

9:15am EST

Break-out Session #6: Measuring Outcomes

A hybrid panel/roundtable which provides structure around internal start-to-finish program outcome evaluation process. When we engage in honest self evaluation we can ensure the stories we tell about our successes and areas of growth line up with realities of our program outcomes.

Friday November 8, 2019 9:15am - 10:15am EST
Warrior's Path Amphitheater

Other, Break-out

10:30am EST

Break-Out Session #7: The Burden of High Air Infiltration Rates

Attendees in this session will learn about the air infiltration rates of as-is conditions of a sample of low-income housing and the average dollar amount a family spends on heating due to air infiltration. We'll discuss and consider a strategy for improving energy efficiency rates and indoor air quality standards in existing low-income housing.

Speakers

Emily McGlohn

Assistant Professor of Architecture, Auburn University's Rural Studio

Friday November 8, 2019 10:30am - 11:30am EST
Cattails C & D

Construction, Break-out

10:30am EST

Break-Out Session #7: Unique challenge of manufactured homes

A roundtable on the best practices to repairing manufactured home.

Friday November 8, 2019 10:30am - 11:30am EST
Warrior's Path Amphitheater

Construction, Break-out

10:30am EST

Break-Out Session #7: Compassion Fatigue

A presentation by Allyson Petry, Executive Director of Nazareth Farm. Working in a caring profession isn't easy work, and many of us are not equipped to take in all the stories, trauma, pressures, and needs of our clients and staff. Learning signs of compassion fatigue and vicarious trauma in oneself can allow individuals to keep working and caring in healthy ways. Without this knowledge and self-insight, many individuals experience burnout, anger, or unhealthy relationships. This session will introduce these topics and allow for space to discuss ways to handle them. Let other people's stories give you life, not stress. Learn how to combat compassion fatigue and vicarious trauma.

Friday November 8, 2019 10:30am - 11:30am EST
Cattails E & F

Miscellaneous, Break-out

10:30am EST

Break-Out Session #7: Identifying and training volunteer crew leaders panel

How to find and train crew leaders. Who can help unskilled volunteers work safely, provide good quality work while not doing the work themselves.

Friday November 8, 2019 10:30am - 11:30am EST
Cattails A & B

Volunteer Management, Plenary

11:45am EST

Break-Out Session #8: How Do You Select Homeowners? Roundtable

What are the criteria you have for selecting the homeowners you serve? Do you have a prioritization scale? First come first serve? Who do you tell no to? How do you make it objective?

Friday November 8, 2019 11:45am - 12:45pm EST
Cattails E & F

Construction, Break-out

11:45am EST

Break-Out Session #8: Galas - How to step it up roundtable

How to have a successful gala

Friday November 8, 2019 11:45am - 12:45pm EST
Warrior's Path Amphitheater

Fundraising, Break-out

11:45am EST

Break-Out Session #8: Case Studies in Collegiate Partnerships

Panelists will share about their unique and innovative partnerships with local universities. Lisa Pierce, Executive Director of Alabama Rural Ministry, will share about their partnership with Auburn University ("No More Shacks" fundraiser, etc.). Gemma Staunton, Home Repair Project Assistant at Bethlehem Farm, will speak about their 10-year partnership with Creighton University and their emerging relationship with University of Dayton's engineering service-learning program (ETHOS). Melisa Miller, Executive Vice President at Appalachia Service Project, will share about their College Programs (chapters on campuses), Race to Build at the Bristol Motor Speedway, etc. She will also moderate the session.

POST-CONFERENCE UPDATE: Video recording of Becca talking with Bill Neukomm, Executive Director of COVER Home Repair in Vermont, about their 9-year partnership with Dartmouth's experiential learning process to engage first-year students in understanding how social capital can be built in rural areas. Students produce newsletter stories, videos, and blog posts about the home repair nonprofit to assist with their marketing. COVER is the Best Practices Award Winner for Storytelling.

Speakers

Bill Neukomm

Executive Director, COVER Home Repair

Lisa Pierce

Executive Director, Alabama Rural Ministry

"Live simply so that others can simply live" I heard Tony Campolo say that. "No more shacks..and everyone should get one house before someone gets two"-my friend Millard Fuller A total goof. Let me laugh and say dumb things or I may roll your car- and yet, I can have a real serious... Read More →

Gemma Staunton

Home Repair Project Assistant, Bethlehem Farm

Melisa Miller

Executive Vice President/Chief Operating Officer, Appalachia Service Project

Melisa is also the past Executive Director for Rebuilding Together of North Central Florida.

Friday November 8, 2019 11:45am - 12:45pm EST
Cattails C & D

Miscellaneous

11:45am EST

Break-Out Session #8: Diversity Initiatives & Inclusive Practices roundtable

Many of our organizations struggle have representative boards and staff (whether race, ethnicity, social economic class, religion, etc). How do we acknowledge and address that?

Friday November 8, 2019 11:45am - 12:45pm EST
Cattails A & B

Other, Break-out

1:00pm EST

Closing Gathering

We'll draw winners for exhibitor prizes (get your "passport" stamped at each booth!), give away final door prizes, and share a few final announcements.

Please complete this short SURVEY OF REFRAME CONFERENCE OVERALL [it's really fixed now!]. Thanks for your feedback, and for participating in this year's event!

Friday November 8, 2019 1:00pm - 1:15pm EST
Cattails C & D

General Gathering